When you call the office or get a call from the office, you are talking to one of our "call managers." If you would like to put a face to the voice on the phone, click here.
The call managers are the voice of Nauset Neighbors. They answer the phone in our “virtual office” and collectively operate our organization on a daily basis. We have no paid staff. Call managers have interesting and varied responsibilities. They get to know the members and volunteers well.
Call managers work between 9 and noon Monday through Friday and meet often to discuss members and their needs, share best practices and consider improvements to our process. They communicate with each other via a web based tool called "Club Express" that was designed to help operate "villages" like ours, and through detailed logs of all actions taken.
On their shift, call managers receive requests for services and enter the information in the database which also posts the requests online. When a request is picked up by a volunteer he or she automatically receives a confirmation email. Then, call managers contact the member to let them know a volunteer has signed up to assist them.
Call managers also respond to questions from the general public, providing information to potential members and volunteers,.